Refund policy
Refund and Return Policy
We want every Hangcast order to arrive exactly as ordered and undamaged. Please read this policy before requesting a return.
Unboxing Video Required
Please record a continuous unboxing video from the sealed parcel to the product. Damage and missing-item claims are accepted only with an unboxing video.
Eligibility
We accept return or replacement requests only for:
- Items damaged in transit
- Wrong item or wrong variant shipped
- Missing items from your order
- 3D-printed items with a manufacturing defect (visible layer separation, broken mounts, cracked joints, incorrect fit)
- Framed posters with cracked glass or a broken frame on arrival
We do not accept returns for:
- Change of mind
- Minor print texture variations inherent to 3D printing (layer lines, minor colour variance between batches)
- Minor factory wear on carded die-cast cars, such as soft card corners, small blister dents or slight card creases, which are common straight from the manufacturer
- Loose die-cast cars being loose. Cars listed as loose (for example, from multi-packs) are not individually carded or cased and ship in bubble wrap, as stated on the listing
- Damage caused after delivery (improper mounting, drops, exposure to heat)
Reporting Window
You must report any issue within 24 hours of delivery to support@hangcast.com or on WhatsApp at +91 70114 08116, with:
- Your unboxing video
- Your order number
Requests raised after 24 hours will not be eligible for replacement or refund.
Resolution
Once a claim is verified, we will offer either a free replacement or a full refund to your original payment method. For die-cast cars, a replacement depends on stock, since many cars are limited to a few units; if a replacement is not available, we will issue a full refund. We do not require the item to be shipped back unless specified.
Refund Timeline
Approved refunds are processed within 5 to 7 business days to the original payment method via Razorpay.