Refund policy

Refund and Return Policy

We want every Hangcast product to arrive exactly as ordered and undamaged. Because each piece is 3D-printed and finished by hand, please read this policy before requesting a return.

Eligibility

We accept return or replacement requests only for:

  • Items damaged in transit
  • Items with a manufacturing defect (visible layer separation, broken mounts, cracked joints, incorrect fit)
  • Wrong item or wrong variant shipped

We do not accept returns for:

  • Change of mind
  • Minor print texture variations inherent to 3D printing (layer lines, minor color variance between batches)
  • Damage caused after delivery (improper mounting, drops, exposure to heat)

Reporting Window

You must report any issue within 24 hours of delivery, with:

  1. Clear photos or a short video of the damage/defect
  2. Your order number

Requests raised after 24 hours will not be eligible for replacement or refund.

Resolution

Once a claim is verified, we will offer either a free replacement or a full refund to your original payment method. Replacements are shipped only after the defective item's photos are reviewed and approved — we do not require the item to be shipped back unless specified.

Refund Timeline

Approved refunds are processed within 5–7 business days to the original payment method via Razorpay.